There are multiple factors that could prevent you from accessing the surveys available to you. Please try the following tips to help resolve the issue:
1. Access LifePoints on a different device.
2. Clear your device’s cookies and cache, then accept cookies when prompted.
3. Ensure you have a strong internet connection, avoid using a VPN, and ensure cookies aren’t blocked.
For optimal results, we recommend using a PC or laptop, as some smartphones may not be compatible. A wired connection is also more stable than Wi-Fi.
If you continue to experience issues after clicking on 'Start Survey', please Contact Us so we can help further.